Return and Refund Policy

Last Updated: January 28, 2024

1. Order Cancellation:

Customers have the option to cancel their orders within 48 hours of placing them. To request an order cancellation, please contact our customer support team at (929) 382-7291 or coneyislandwoodworks@gmail.com. Orders canceled within this 48-hour window will receive a full refund, minus processing fees.

2. Refund Process:

Once we receive your cancellation request and confirm that it falls within the 48-hour window, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.

3. Processing Fees:

Please note that a processing fee will be deducted from the refund amount for canceled orders. This fee covers administrative costs associated with order processing and cancellation. The specific processing fee amount may vary depending on the order and will be communicated to you during the cancellation process.

4. Returns and Exchanges:

We do not accept returns or exchanges for our products as they are custom-made to order and often made from natural materials that can vary in appearance. We recommend thoroughly reviewing product details and dimensions before placing your order to ensure it meets your requirements.

5. Damaged or Defective Products:

In the rare event that you receive a damaged or defective product, please contact us immediately at ‪(929) 382-7291 or coneyislandwoodworks@gmail.com. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.

6. Contact Us:

If you have any questions about our Return and Refund Policy or need assistance with an order cancellation, please don't hesitate to reach out to our customer support team using the contact information provided above.

We appreciate your understanding and cooperation regarding our return and refund policy. Your satisfaction is important to us, and we are committed to providing the best possible service.